This Privacy Policy explains how Clean Slate handles personal data in connection with its website and move-in and move-out cleaning services in Taipei City and the surrounding service area.
We may process contact details, property and access information, service preferences, appointment details, payment-related records, and communications you send to us. Where relevant to a cleaning visit, we may also process condition photos or notes that help confirm scope and handover arrangements.
We receive data when you submit an inquiry, request a quote, arrange access, confirm a service appointment, communicate with us by phone, email, or contact form, or provide property condition details. We may also generate internal records from our scheduling, quotation, and completion processes.
The site may use essential cookies to support page functions and security, and limited preference or analytics cookies to understand how the site is used and to remember basic settings. Cookie duration may be limited to a session or may persist for a longer period depending on the function.
You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some parts of the site may not function as intended.
We use personal data to respond to inquiries, review property condition details, prepare custom quotes, confirm scope and handover timing, arrange appointments and access, carry out cleaning visits, document completion, process payments, maintain records, manage site security, and handle service-related communications.
We may share personal data with trusted operational partners that support scheduling, communications, payment processing, site hosting, or record keeping. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority, or when disclosure is needed to protect our rights, customers, or the security of our services.
Use the contact details below for questions about this policy or the handling of personal data.
Subject to legal limits, you may ask to access, correct, or delete personal data we hold about you, or to object to certain processing. You may also request clarification about how your data is used in connection with our services.
Requests should describe the data or activity in question so we can review them efficiently. If a request cannot be fully granted, we will explain the reason where permitted by law and provide the available options.
We retain personal data for the period necessary to manage inquiries, prepare quotes, deliver services, document completion, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, we delete it or de-identify it where appropriate.
The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.
